Key words

• Sarcastic

Cultural sensitivity is important any time you’re operating in a different culture.

任何时候当你在一个不同的文化中运营时文化敏感度是很重要的。

In some cultures, it’s considered rude to maintain eye contact.

在一些文化中，保持眼神交流被认为是粗鲁的。

People from that culture tend to gesture a lot with their hands.

那个文化中的人们往往用很多手势。

My host told me that pointing with my finger was rather impolite.

招待我的主人告诉我用我的手指指指点点是相当不礼貌的。

She was completely comfortable with the silence, but I wasn’t.

她对沉默完全没有问题，但是我不行。

Indirect communication can be difficult to understand.

间接沟通可能很难理解。

We tend to avoid conflict in my culture.

在我的文化中我们往往避免冲突。

We have a tendency to think first and talk later.

我们有先想后说的倾向。

People here have a way of speaking with their hands.

这里的人们有一种用手说话的方式。

Some people are apt to be offended by that.

那容易冒犯一些人。

Key grammar

I am writing with regard to …

我写信是关于…

I’m Cc-ing Tom on this, as he will be in the meeting.

我抄送汤姆，因为他也要参加会议。

Please find attached this month’s report.

请查收附件中这个月的报告。

I’m forwarding the email I received from the client.

我转发我从客户那里收到的邮件。

Please don’t hesitate to contact me if you have any questions or concerns.

如果你有任何问题或者担心请尽管来联系我。

Best regards,

Email

one

Hi, Chuck.

I am writing with regard to the proposed deal with Fountain. Please find attached my final report. I’ve also attached a separate document with a more detailed financial analysis. Plus, I’ve already forwarded you the latest proposal from Fountain. I think that’s all you need for now.

I’m Cc-ing Sheila, as she will need to see any comments you have.

Please don’t hesitate to contact me if you have any questions or concerns.

Best regards,

Bob

two

Hey, Chris.

We just had a great training session at work on writing effective emails, and I thought I’d share some of it with you. You’re always saying you need help.

First, make a list using bullet points, like this:

• Subject lines should be clear and concise.
• Be very careful choosing ‘Reply’ or ‘Reply All.’
• Understand the difference between Cc and Bcc, and maybe mention in the email, ‘I’m Cc-ing …’
• Check any attachments before you hit ‘Send,’ and a good expression to use is ‘Please find attached …’
• Some other great expressions are ‘I’m forwarding …’ and ‘Please don’t hesitate to contact me.’
• Be polite. Avoid too much humor or sarcasm. This can easily be misunderstood.
• And remember, emoticons are only appropriate for informal emails. You love to use them, maybe too much!;-)
• Hope this helps!

Kelly